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Cartessa Customer Support

We’re committed to delivering best-in-class technology coupled with industry-leading support. From marketing to clinical training and service, we're here to help maximize the success and longevity of your technology. Below you will find links to forms, contacts, and portals to access the variety of resources available.

Support Category

  • All
  • Clinical & Training
  • Marketing & Business
  • Device Service
  • Supplies

Cartessa Store

Purchase treatment kits, accessories, printed marketing materials, and more.

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B&A Submissions

Share your outstanding results from using a Cartessa device and reap the rewards.

Submit Results

Cartessa Connect

A dynamic asset library offering digital resources to support your device integration, included with every device purchase.

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Clinical Inquiries

Our experienced clinical team is available to answer your treatment related questions.

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Clinical Training

Contact us for digital, virtual, or in-person training for new providers or advanced training.

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Cartessa University

Access essential training and certifications, including EXO CR, Glimpse, and Skinclusive.

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Premium Access

Your portal to the extensive industry, business, and technology resources your membership provides.

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LVBX

The industry’s only aesthetically curated social media planning, design, and messaging platform, included with IGNITE PREMIUM ACCESS & S.O.A.R. programs.

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Ignite & Marketing Support

The IGNITE program offers variable support options from launch strategies to dedicated consulting packages.

Get Started

Service Requests

Having an issue with your device? Submit an inquiry to our world-class service team.

Submit Requests

Extended Service Agreements

Maintain device performance and avoid unexpected costs beyond the standard manufacturer warranty.

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Order Status & Account Login

Customer support with existing orders or account access.

Submit Inquiry

Device & Treatment Webinars

Register for upcoming webinar events or access recordings of past discussions.

View Webinars

Skinclusive Enrollment

Elevate your practice with our Skinclusive Certification Program focused on skin of color.

Learn More

General Questions

Don’t see what you’re looking for? Email us.

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