Clinical Trainer
Cartessa Aesthetics is rethinking the way breakthrough aesthetic technology is sourced, distributed, and supported for plastic surgeons, dermatologists, physicians, and medical spas. Cartessa was founded to support physicians in choosing the right aesthetic devices to meet their patient needs and add new revenue streams to their practice.
Role and Responsibilities
The Clinical Trainer is responsible for educating external customers and internal team members on all Cartessa Aesthetic devices.
- Provide onsite training and support to new and existing customers as well other internal and external stakeholders
- Provide product re-training
- Provide education that is consistent with company policies and protocols
- Complete all administrative tasks such as training documentation, expense reports, customer scheduling, calendar management in an accurate and timely manner
- Complete outreach to customer no more than 3 business days from receipt of training assignment
- Provide feedback on training needs, clinical asset needs/enhancements to Director of Clinical Education
- Communicate customer issues and help work towards resolution
- Field questions from customers as needed
- Represent Cartessa Aesthetics at events, conferences, trade shows and workshops
- Keep up to date on Cartessa Aesthetic devices as well as industry knowledge through education provided by Cartessa as well as independent learning
Qualifications and Education Requirements
- Esthetician, RN or above
- Previous experience with laser and/or IPL devices
- Previous clinical training experience
- Exceptional communication skills – written and verbal
- High emotional intelligence/interpersonal skills
- Must be positive and a team player
- Must demonstrate trustworthiness, respect and integrity in all interactions
- Highly organized and excellent problem-solving skills
- Self-motivated and can work independently
- Excellent presentation skills
- Proficient in Microsoft Office applications and various web tools
- Must be able to manage travel schedule in the most efficient manner
- Extensive travel, 80% or more; Valid driver’s license and vehicle available for work use; Must be able to travel via plane
Preferred Skills
- Previous experience with Cartessa devices
Locations
- New Jersey
- New York
- Pennsylvania
